Our Policies

• View our Return & Refund Policy
• View our Privacy Policy
• View our Shipping Policy

Health Emergencies
Herbal remedies are meant to help with long term structural deficiencies of the body, they do not help in medical emergencies. If you feel sick or experience the signs of a medical emergency like Chest Pain, Difficulty to Breath, Severe Pain and so on, please seek immediate medical help at an Emergency room.

Privacy
Your privacy is important to us and we keep your information confidential. We do NOT share your information with any outside groups or businesses. To allow you to select any of our advisors and switch them at your own discretion, as well as to ensure the highest standard of quality of the advise that you receive, we make your information available to each of the herbal practitioners within our group.

Agreement to Arbitrate
It is understood that any dispute arising from the use of the silkieherbs.com website, including product liability, or medical malpractice, that is as to whether any medical services rendered under this contract were unnecessary or unauthorized or were improperly, negligently, or incompetently rendered, will be determined by submission to arbitration as provided by California law, and not by a lawsuit or resort to court process except as California law provides for judicial review or arbitration proceedings. Both parties to this agreement, by entering into it, are giving up their constitutional rights to have any such dispute decided on a court of law before a jury, and instead are accepting the use of arbitration.

Mobile Terms of Service

Silkie Herbs

Last updated: Oct. 24, 2023

The Silkie Herbs mobile message service (the "Service") is operated by Silkie Herbs (“Silkie Herbs”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Silkie Herbs’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Silkie Herbs through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Silkie Herbs. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18333553594 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Silkie Herbs mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18333553594 or email contact@silkieherbs.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.